Libro Difficult Conversations: How to Discuss What Matters Most De Stone, Douglas ; Patton, Bruce ; Heen, Sheila

portada Difficult Conversations: How to Discuss What Matters Most

Formato

Libro Físico

Autor

Editorial

Año

2010

Idioma

Inglés

N° páginas

352

Encuadernación

Tapa Blanda

Dimensiones

19.3 x 12.7 x 1.8 cm

Peso

0.25 kg.

ISBN

0143118447

ISBN13

9780143118442

Categorías

Sociología de la familia y las relaciones sociales
Las habilidades sociales y comunicación interpersonal

Difficult Conversations: How to Discuss What Matters Most

Bruce Patton (Autor) · Douglas Stone (Autor) · Sheila Heen (Autor) · Penguin Books · Tapa Blanda

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Reseña del libro "Difficult Conversations: How to Discuss What Matters Most"

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations- Move from emotion to productive problem solving